Staying with Us
Booking Terms & Conditions
Booking Terms and Conditions (February 2021)
The Contract for a short-term holiday rental will be between the Eastacott Barton Owners (referred to as “Owner” “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “Hirer” “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer.
When you submit a booking via our online reservation system you will receive an automatically generated summary to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.The person making the booking certifies that all members of the holiday party are aware of the terms and conditions and agree to be bound by them. All members of the party are jointly and severally liable under it.
A deposit of 30% of the holiday cost is payable by you at the time of booking. The remaining balance will be due for payment at least two months prior to the booked arrival date. We reserve the right to cancel a holiday where full payment has not been received two months before the booked arrival date.
If the booking is made within two months of the arrival date, full payment will be required at the time of booking.
3. CANCELLATION POLICY
If you need to cancel your booking for any reason you must notify us as soon as possible and confirm the cancellation to us in writing. In the event of cancellation, the following terms apply:
3.1 For cancellations notified to us in writing more than three months before the booked arrival date, a full refund of any money paid will be issued, minus an administration fee (5% of total holiday cost) to cover expenses including card payment charges and marketing.
3.2 For cancellations notified less than three months before the booked arrival date:
a) if we are able to obtain an alternative booking, we will refund you the amount paid less any difference in the re-let price of the holiday and a 5% administration fee.
b) In the event that we are unable to obtain an alternative booking, amounts paid will be refundable only under the following conditions:
- For cancellations notified to us in writing more than 60 days before the booked arrival date, all payments except the deposit will be refunded.
- For cancellations notified to us in writing less than 60 days but more than 30 days before the booked arrival date, a refund of 30% of the total holiday cost will be issued.
- For cancellations notified to us in writing 30 days or less before the booked arrival date, no refund will be issued.
3.3 We will use reasonable endeavours to obtain an alternative booking for the dates of a cancelled booking but we do not provide any guarantee.
3.4 We advise that you take out suitable travel insurance to cover your holiday, including Cancellation Insurance. If you choose not to do so, you accept responsibility for any loss that you may be incurred due to your cancellation.
4. COVID CANCELLATION POLICY
4.1 If the booked dates of your holiday coincide with a national or regional lockdown as a result of COVID 19 which is applicable to the location of Eastacott Barton or your location (which is determined by the address stated on the booking form) we will, in the first instance, offer to transfer your booking date. Should there be a difference in price between the original booking and the newly selected dates you will either be refunded the difference (if full payment has already been made) or you will be required to pay the difference. If suitable alternative dates cannot be agreed, you will receive a full refund of any money paid. You must notify us as soon as possible in writing if you are aware that a national or regional lockdown will prevent you from travellingto and/or staying at Eastacott Barton.
4.2 The right to a full refund as a result of a national or regional lockdown applies only to the address stated on the booking form. You are not entitled to a refund (except in accordance with our normal Cancellation Policy) if any other member of your party is restricted by a lockdown and is unable to travel.
4.3 Our COVID Cancellation Policy applies only in the event of a national or regional lockdown. We advise that you take out suitable travel insurance to cover you and members of your party in the event that you or they are unable to travel and/or stay at Eastacott Barton as a result of symptoms of COVID 19 or the requirement to quarantine or self-isolate.
5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER
If, for any reason, we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for any force majeurereason or for disruption to essential services, you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
Services and facilities can be interrupted or break down, particularly in a rural setting. We will make every effort to resolve any such problems as quickly as possible, however the absence of non-essential services such as television or wi-fi, or problems with other non-essential facilities do not provide the Hirer with the right to terminate the booking and do not provide a right to anyrefund, whether in part or in full.We have discretion to distinguish between essential and non-essential services and facilities.
6.PERIOD OF HIRE
You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
7.NUMBER OF PERSONS USING THE PROPERTY
7.1 Under no circumstances may more than the maximum number of persons stated in the brochure and the website occupy the property. We reserve the right to refuse admittance to the property or request vacation of the property if this condition is not observed.The Hirer will remain liable for the full cost of the booked period and no refund will be due in these circumstances.
7.2 No other persons other than members of your party are permitted to use the facilities at Eastacott Barton.
7.3 If, in the reasonable opinion of the Owner, any person is deemed unsuitable to occupy or to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be terminated without notice byOwner and the property must be immediately vacated by the Hirer. The Hirer will remain liable for the full cost of the booked period and no refund will be due.
Eastacott Barton, the Owners and their representatives shall not be liable to you or your party for loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property howsoever arising, including its plumbing, heating, electrical services or weather. The only exception to this is if this is demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible.
You agree to take all necessary steps to safeguard yourselves and your property.
9. THIRD PARTY SERVICES
If you wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding or entertainment services) at the site or the Cottage you must obtain our written permission. Such permission should be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed and details of their public and employer’s liability insurance. Consent will only be given where we and our insurers are happy that the appropriate risks have been covered. The use of candles or fireworks is not permitted in any circumstances. We will not accept liability for the services provided (or failure to provide such services) by any third party supplier or business used by you in the course of your stay (regardless of whether they are recommended or referred by us). This will not apply where we have been negligent or dishonest in this regard.
10. CARE OF THE PROPERTY
You are responsible for the property and are expected to take reasonable care of its furniture, pictures, fittings and effects, in, on and around the property. You must leave the property in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not move furniture between rooms or to another property without Owner consent. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry onany act that may be a nuisance or annoyance to the Owner or other neighbouring properties. Smoking is strictly prohibited in any of the properties.
11. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.
12.1 We accept a maximum of two dogs per property, which must be over 1 year old. Dogs must be disclosed at time of booking and are accepted on the following conditions:
- Dogs must keep off all upholstered furniture;
- Dogs are not permitted to enter bedrooms;
- Dogs are not to roam unattended on the grounds;
- Faeces must be removed promptly and disposed of in the specified bin in a careful manner.
12.2 You are responsible for keeping your dog(s) under control at all times and ensuring your dog(s) do not cause nuisance or distress to other guests, animals or livestock in the neighbouring fields. There may be other pets staying at Eastacott Barton as well aschildren who may be unfamiliar with dogs.
12.3 If the conditions in 12.1 and 12.2 are not met, we reserve the right to ask the dog owner to leave, without recourse to any refund.
12.4 Please ensure that the cottage is clean and free from excess dog hair before you leave. We reserve the right to charge an additional cleaning fee if required.
12.5 You are liable for any damage caused to the property by your dog(s).
13.RIGHT OF ENTRY
The Owner or their representatives shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
If, in the opinion of the Hirer, there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner immediately or as soon as reasonably possible and in any event before departure to allow remedial action to be taken.
It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in the above clause will entitle the Owner to lawfully dismiss the complaint, irrespective of its merits.
WiFi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.